All the answers. So you can get back to pedalling straight away.
From intro guides that help make the first visit even smoother, to detailed answers for specific use cases.
General Questions
How does this work?
Where are your locations?
How much does it cost?
Getting Started
How do I join?
What do I need to join?
I’m having an issue completing sign up?
Hub Questions
What is a Hub?
Are individual locks provided?
Is there CCTV?
What comes with each space?
Do you offer eBike, eCargo bike or eScooter charging at your facilities?
I’d like to charge my battery. What do I do?
Locker Questions
What is an Outdoor Locker?
Should I bring a lock?
Booking Questions
What are your booking options?
What do I get with a Daily / Weekly booking?
What do I get with a Monthly booking?
I need to cancel my booking. How do I do this?
I’m returning after midnight. How do I access?
Can I “Check-Out” of my space if leaving early, so that another cyclist can use the space?
Access Questions
How do I access your locations?
What happens if I can’t access my location?
A bike is parked in my space. What do I do?
Additional Services
Bike Repair Services
Bike Hire Services
Got a specific question not answered above?
The best way to get in touch with us is to quickly submit this form or email us at hello@spokesafe.com.
We'll get back to you as quickly as we can.
