All the answers. So you can get back to pedalling straight away.
From intro guides that help make the first visit even smoother, to detailed answers for specific use cases.
General Questions
General Questions
How does this work?
Where are your locations?
How much does it cost?
How secure is it?
Do you offer insurance?
What happens if my bike is stolen?
How does this work?
Where are your locations?
How much does it cost?
How secure is it?
Do you offer insurance?
What happens if my bike is stolen?
How does this work?
Where are your locations?
How much does it cost?
How secure is it?
Do you offer insurance?
What happens if my bike is stolen?
Getting Started
Getting Started
How do I join?
What do I need to join?
Why do I need to pass an ID Verification Check to park my bike?
I’m having an issue completing sign up?
How do I join?
What do I need to join?
Why do I need to pass an ID Verification Check to park my bike?
I’m having an issue completing sign up?
How do I join?
What do I need to join?
Why do I need to pass an ID Verification Check to park my bike?
I’m having an issue completing sign up?
Hub Questions
Hub Questions
What is a Hub?
What comes with each space?
Are individual locks provided?
Is there CCTV?
Do you offer eBike, eCargo bike or eScooter charging at your facilities?
I’d like to charge my battery. What do I do?
What is a Hub?
What comes with each space?
Are individual locks provided?
Is there CCTV?
Do you offer eBike, eCargo bike or eScooter charging at your facilities?
I’d like to charge my battery. What do I do?
What is a Hub?
What comes with each space?
Are individual locks provided?
Is there CCTV?
Do you offer eBike, eCargo bike or eScooter charging at your facilities?
I’d like to charge my battery. What do I do?
Locker Questions
Locker Questions
What is an Outdoor Locker?
Shall I bring a lock?
What is an Outdoor Locker?
Shall I bring a lock?
What is an Outdoor Locker?
Shall I bring a lock?
Booking Questions
Booking Questions
What are your booking options?
What do I get with a Daily / Weekly booking?
Can I “Check-Out” of my space if leaving early, so that another cyclist can use the space?
I need to cancel my booking. How do I do this?
I’m returning after midnight. How do I access?
What do I get with a Monthly booking?
What are your booking options?
What do I get with a Daily / Weekly booking?
Can I “Check-Out” of my space if leaving early, so that another cyclist can use the space?
I need to cancel my booking. How do I do this?
I’m returning after midnight. How do I access?
What do I get with a Monthly booking?
What are your booking options?
What do I get with a Daily / Weekly booking?
Can I “Check-Out” of my space if leaving early, so that another cyclist can use the space?
I need to cancel my booking. How do I do this?
I’m returning after midnight. How do I access?
What do I get with a Monthly booking?
Access Questions
Access Questions
How do I access your locations?
What happens if I can't access my location?
A bike is parked in my space. What do I do?
How do I access your locations?
What happens if I can't access my location?
A bike is parked in my space. What do I do?
How do I access your locations?
What happens if I can't access my location?
A bike is parked in my space. What do I do?
Additional Services
Additional Services
Bike repair & servicing
Bike hire
Bike repair & servicing
Bike hire
Bike repair & servicing
Bike hire
Got a specific question not answered above?
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We'll get back to you as quickly as we can.
