FAQ’S

WE HAVE SET OUT BELOW A LIST OF FREQUENTLY ASKED QUESTIONS. WE HOPE THESE COVER THE MAJORITY OF YOUR INITIAL QUERIES, BUT IF THEY DON’T, FEEL FREE TO EMAIL US AT HELLO@SPOKESAFE.COM WITH ANY ADDITIONAL QUESTIONS THAT YOU MAY HAVE.

HOW MUCH IS EACH SPACE?

WITHIN ZONE 1, EACH CYCLE SPACE IS £50 PER MONTH. WE OFFER DISCOUNTS TO ANYONE THAT COMMITS TO TAKING A SPACE FOR A DURATION OF 3 MONTHS OR MORE IN ADDITION TO MULTI-SPACE DISCOUNTS. PLEASE EMAIL US FOR FURTHER INFORMATION.

HOW LONG IS EACH CONTRACT?

JUST LIKE A LOW COST GYM MEMBERSHIP, YOU ONLY NEED TO COMMIT TO EACH SPACE ON A MONTH BY MONTH BASIS, SO YOU ARE NEVER TIED INTO A LONG-TERM CONTRACT.

CAN I CANCEL ANYTIME?

YOU CAN CANCEL YOUR MEMBERSHIP AT ANY TIME SUBJECT TO PROVIDING ONE MONTHS NOTICE. PLEASE NOTE THAT IF YOU HAVE COMMITTED TO A LONGER TERM CONTRACT, YOU MAY INCUR A CANCELLATION PENALTY IF YOU CANCEL YOUR MEMBERSHIP MIDWAY THROUGH YOUR CONTRACT.

WHAT COMES WITH EACH SPACE?

WHEN YOU RESERVE A SPACE AT ANY OF OUR SPOKESAFE’S, YOU GET THE BENEFIT OF A DEDICATED BIKE RACK, WHICH ONLY YOU CAN USE. YOU ALSO GET TO USE A DEDICATED STORAGE LOCKER FOR FREE AND ACCESS TO THE COMMUNAL REPAIR STATION AND PUMP.

HOW DO I RENT A SPACE?

TO RENT A SPACE, SIMPLY EMAIL US AT HELLO@SPOKESAFE.COM OR FILL OUT THE ENQUIRY FORM ON OUR HOME PAGE. WE WILL CHECK AVAILABILITY AND IF THERE IS A SPACE AVAILABLE, WE WILL EMAIL YOU A LINK TO SET UP YOUR ONLINE PAYMENTS AND THEN A WELCOME PACK WHICH PROVIDES ALL OF THE INFORMATION YOU NEED TO GET GOING.

ARE INDIVIDUAL BIKE LOCKS PROVIDED?

WE DO NOT PROVIDE INDIVIDUAL BIKE LOCKS, SO YOU WILL NEED TO BRING YOUR OWN LOCK IN ORDER TO SECURE YOUR BIKE AND LOCKER ON SITE.

IS EACH SPOKESAFE INSURED?

WE ARE NOT ABLE TO INSURE THIRD PARTY BIKES WITHIN OUR UNIT. HOWEVER, WE HAVE A PARTNERSHIP AGREEMENT WITH A FANTASTIC SPECIALIST BIKE INSURANCE PROVIDER WHICH WILL PROVIDE COVER WHILE YOUR BIKE IS LOCKED IN OUR SPOKESAFE. PLEASE CONTACT US FOR FURTHER INFORMATION AND TO RECEIVE A DISCOUNT ON A NEW CYCLE INSURANCE POLICY.

HOW DO I ACCESS EACH SPOKESAFE?

WHEN YOU RENT A SPACE IN EACH SPOKESAFE WE WILL SEND YOU A WELCOME PACK EXPLAINING HOW TO ACCESS AND USE EACH SPACE. IN ADDITION, SEE OUR LOCATIONS PAGE FOR FURTHER INFORMATION ON LOCATION AND ACCESS TO EACH SPOKESAFE.

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